Frequently asked questions
▸How long is my quote valid?
14 days from the date you lock it in. Ship within that window and your price is guaranteed, assuming the device matches your description.
▸Is shipping really free?
Yes. We email you a prepaid USPS label. You never pay for shipping, and if we revise your offer and you decline, we ship the phone back at no cost.
▸How and when do I get paid?
By Zelle or PayPal or Check, within 2 business days after we inspect your phone.
▸What if my phone arrives in a different condition than I selected?
We'll email you a revised offer with photos and an explanation. You can accept it or have the phone returned free.
▸Do you buy phones that are still being paid off, or blacklisted?
No. The device must be fully paid off and have a clean IMEI. We check every device against carrier and blacklist databases.
▸Do you buy locked phones?
Carrier-locked phones are fine (select your carrier when quoting). Phones with Find My iPhone or Google account lock still enabled cannot be processed until the lock is removed.
▸What do you do with my data?
Every device is factory reset and wiped before resale. Still, please back up and reset your phone before shipping.
▸Do you buy other devices?
Right now we focus on phones. Email admin@cellvagetech.com if you have tablets, watches, or laptops — we may make an offer.
▸Where are you located?
Brooklyn, NY.
Condition guide
Pick the grade that matches. If we see something different, you get the new number, 3 days to decide, and a free return if you say no.
Looks new. No marks you can see from 8 inches away. Battery health 90% or better.
Light scratches smaller than a pencil eraser. No dents or chips. Battery 80% or better.
Visible scratches, scuffs or a small dent. Everything works. Any battery health.
Cracked screen, back glass or camera lens. Still turns on and works.